Payment Policy

Payment Policy

Accepted Payment Methods

We accept the following payment methods (depending on availability):

Visa
Mastercard
American Express
Apple Pay
Google Pay

Available payment methods may vary depending on the customer’s device, browser, country, and card issuer.

Payment Security

All payments are processed securely through Shopify Payments, which complies with the Payment Card Industry Data Security Standard (PCI DSS).

Oak & Halo does not store, process, or have access to full payment card details.
All sensitive payment information is handled directly by Shopify and its certified payment partners.

Payment Authorization

When placing an order, the full order amount is authorized and charged at the time of purchase.

Orders are confirmed only once payment has been successfully processed.
If a payment fails or is declined, the order will not be completed.

Currency

Prices are displayed in the currency shown at checkout.

If your bank or card issuer applies currency conversion fees, these charges remain the responsibility of the customer.

Failed or Declined Payments

If a payment is declined, please verify:

your card details
available funds or credit limit
your card authorization for online payments

If the issue persists, please contact your bank or card issuer.

Fraud Prevention

For security reasons, Oak & Halo reserves the right to:

verify payment information
cancel or suspend orders suspected of fraudulent activity

Customers will be notified if additional verification is required.

Refunds

Refunds are processed using the original payment method through Shopify Payments.

Approved refunds are issued within 14 days after the returned item has been received and inspected, in accordance with our Returns & Refund Policy.