Privacy policy

This Privacy Policy explains how oakandhalo.com, operated under the trade name Oak & Halo, collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Oak & Halo
Operated by WENCHENG ECOMMERCE EMPIRE LTD
Company Number: 17002059

Registered Address:
128 City Road
London, EC1V 2NX
United Kingdom

📧 Email: support@oakandhalo.com
📞 Phone: +44 7458 041301

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data (name, billing address, shipping address)
Contact Data (email address, phone number)
Order Data (products purchased, order history, delivery status)
Technical Data (IP address, browser type, device information)
Usage Data (pages visited, interactions with the website)

Payment information is processed securely by third-party payment providers.
We do not store full payment card details.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

to process and fulfil orders
to manage payments and deliveries
to communicate with you regarding your order or account
to provide customer support
to improve our website and user experience
to prevent fraud and ensure website security
to comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

Performance of a contract (processing orders and deliveries)
Compliance with legal obligations (tax, accounting, consumer law)
Legitimate interests (fraud prevention, service improvement, website security)
Consent (marketing communications and cookies, where applicable)

5. Sharing of Personal Data

We may share your personal data with trusted third parties only when necessary, including:

payment processors
shipping and logistics partners
IT, hosting and website service providers
professional advisors (legal, accounting)
authorities or regulators when required by law

All third parties are required to process personal data in compliance with applicable data protection laws.

6. International Data Transfers

Because we may sell and ship products internationally, your personal data may be transferred outside the United Kingdom or the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs), or
other lawful transfer mechanisms recognised under UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax obligations.

Order-related data is generally retained for up to 6 years, in accordance with legal requirements.

8. Your Rights

Under applicable data protection laws, you have the right to:

access your personal data
request correction of inaccurate or incomplete data
request deletion of your personal data
restrict or object to certain processing
request data portability
withdraw your consent at any time (where processing is based on consent)

To exercise your rights, please contact us at:
📧 support@oakandhalo.com

9. Cookies

We use cookies and similar technologies to:

ensure essential website functionality
analyse website traffic and performance
improve user experience

You can manage or disable cookies at any time through your browser settings.
Please note that disabling cookies may affect certain website functionalities.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.