Refund policy
This Returns & Refund Policy applies to all purchases made on oakandhalo.com.
1. Return & Withdrawal Period (30 Days)
You have the right to return your order within 30 days of receiving it, without needing to provide a reason.
To request a return, you must contact us by email within 30 days of delivery:
2. Return Eligibility Conditions
To be eligible for a return, items must meet the following conditions:
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The product must be unused, unworn, and in original condition
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The product must be returned in its original packaging
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All accessories, parts, manuals, and protective elements must be included
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The return must be shipped within 14 days after the return request is approved
Returns that do not meet these conditions may be refused.
3. Items Not Eligible for Return
We cannot accept returns for:
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Items showing signs of use, wear, installation, or damage after delivery
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Items returned incomplete or without their original packaging
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Items damaged due to improper use or mishandling
4. Return Process
To request a return, please email us at:
Please include:
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Your order number
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The product name
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The reason for return (optional but helpful)
Once your request is approved, we will provide return instructions by email.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
Original shipping costs are non-refundable unless the return is due to our error.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost or delayed return shipments.
6. Refunds
Once your returned item is received and inspected, we will notify you by email.
If approved, the refund will be issued to the original payment method within 14 days.
7. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at:
Please include clear photos of the issue.
In such cases, we will cover the return shipping costs and offer either:
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a replacement, or
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a full refund
8. Contact Information
Oak & Halo
Operated by WENCHENG ECOMMERCE EMPIRE LTD
Company Number: 17002059
Registered Address:
128 City Road
London, EC1V 2NX
United Kingdom
📧 support@oakandhalo.com
📞 +44 7458 041301