Terms of service

1. Company Information

This website oakandhalo.com is operated under the trade name Oak & Halo by:

WENCHENG ECOMMERCE EMPIRE LTD
Company Number: 17002059

Registered Address:
128 City Road
London, EC1V 2NX
United Kingdom

📧 Email: support@oakandhalo.com
📞 Phone: +44 7458 041301

2. Scope of Application

These Terms & Conditions apply to all orders placed through oakandhalo.com, regardless of the customer’s country of residence.

By placing an order, the customer confirms having read and accepted these Terms & Conditions without reservation.

3. Products

The products offered for sale are those described on the website at the time of ordering.

Product descriptions, images, and specifications are provided for informational purposes only. Minor variations may occur (such as colour tones, packaging, or small design details), without affecting the essential characteristics of the product.

4. Prices

All prices displayed on the website are shown in the currency selected by the customer at checkout and include applicable taxes where required.

Shipping costs (if applicable) are displayed before final payment.

Oak & Halo reserves the right to modify prices at any time.
The price charged is the one displayed at the time the order is placed.

5. Ordering Process

Orders are placed directly through the website.

Once payment is confirmed, the customer will receive an order confirmation email summarising the purchase.

Oak & Halo reserves the right to refuse or cancel any order in the event of:

suspected fraud
payment issues
product unavailability
incorrect customer information

If an order is cancelled after payment, a full refund will be issued.

6. Payment

Payments are processed securely through third-party payment providers.

Oak & Halo does not store full payment card details.

Available payment methods are displayed during checkout.

7. Shipping & Delivery

We deliver internationally, including (but not limited to) the United Kingdom, Europe, United States, Canada, Australia, and New Zealand.

7.1 Order Processing Time

Orders placed before 5:00 PM (UK time) are generally processed and dispatched the same day (business days only).
Orders placed after 5:00 PM or on weekends/public holidays are processed the next business day.

7.2 Estimated Delivery Times

Delivery times may vary depending on the destination country and carrier operations. Estimated delivery timeframes are:

United Kingdom: 4 to 8 business days
Europe: 5 to 10 business days
United States & Canada: 6 to 12 business days
Australia & New Zealand: 7 to 15 business days
Other international destinations: 7 to 20 business days

These delivery times are estimates and may vary due to customs clearance, carrier delays, peak seasons, or circumstances beyond our control.

7.3 Delivery Delays

Delivery delays do not automatically give rise to compensation or cancellation, except where required under applicable consumer protection laws.

8. Right of Withdrawal & Returns (30 Days)

Customers have the right to withdraw from their purchase and request a return within 30 days of receiving the order.

Return conditions, procedures, and refund timelines are detailed in our Returns & Refund Policy, which forms an integral part of these Terms.

9. Refunds

Refunds are issued to the original payment method once the returned product has been received and inspected.

If approved, refunds are processed within 14 days.

Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

10. Warranty & Liability

Products benefit from statutory consumer rights and warranty protections applicable under the laws of the customer’s country of residence.

Oak & Halo shall not be held liable for damages resulting from:

improper use
incorrect installation
normal wear and tear
lack of maintenance
misuse or modifications made by the customer

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

11. Personal Data

Personal data collected during the ordering process is processed in accordance with our Privacy Policy.

12. Force Majeure

Oak & Halo shall not be held liable for delays or failures resulting from events beyond reasonable control, including but not limited to:

natural disasters
strikes
supply chain disruptions
carrier delays
customs processing delays
transport restrictions

13. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in the customer’s country provide otherwise.