Shipping policy

This Shipping Policy applies to all orders placed on oakandhalo.com, operated under the trade name Oak & Halo.

1. Shipping Destinations

Oak & Halo ships internationally, including (but not limited to):

  • United Kingdom

  • European Union

  • United States

  • Canada

  • Australia

  • New Zealand

If your country is available at checkout, we are able to ship to your location.

2. Order Processing Time

Orders are generally processed and dispatched within 1 business day after payment confirmation.

Orders placed before 5:00 PM (UK time) are usually dispatched the same day (business days only).

Orders placed after 5:00 PM, on weekends, or on public holidays will be processed the next business day.

During peak periods or promotional campaigns, processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times depend on the destination and carrier operations.

Estimated delivery timeframes are:

  • United Kingdom: 4 to 8 business days

  • Europe: 5 to 10 business days

  • United States & Canada: 6 to 12 business days

  • Australia & New Zealand: 7 to 15 business days

  • Other international destinations: 7 to 20 business days

These timeframes include processing and transit time.

Please note that delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, weather conditions, or peak season demand.

4. Shipping Costs

Shipping fees (if applicable) are displayed at checkout before payment.

Shipping costs depend on the destination country and order details.

5. Customs, Duties & Taxes (International Orders)

For international deliveries, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not controlled by Oak & Halo.

We recommend checking with your local customs office if you are unsure about possible import charges.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Tracking availability may vary depending on the shipping carrier and destination country.

7. Delivery Delays

Oak & Halo is not responsible for delivery delays caused by:

  • carrier disruptions

  • customs clearance delays

  • incorrect or incomplete delivery addresses

  • force majeure events

If your order appears significantly delayed or lost, please contact us at:

📧 support@oakandhalo.com

We will assist you and investigate with the carrier.

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect address or failed delivery attempt, reshipping fees may apply.

If the parcel cannot be delivered and is returned to us, we may issue a refund excluding the original shipping cost (if applicable).

9. Split Shipments

In some cases, orders containing multiple items may be shipped in separate packages.

If this occurs, customers will receive separate tracking details when available.

10. Contact Information

Oak & Halo
Operated by WENCHENG ECOMMERCE EMPIRE LTD
Company Number: 17002059

Registered Address:
128 City Road
London, EC1V 2NX
United Kingdom

📧 Email: support@oakandhalo.com
📞 Phone: +44 7458 041301